Support Center
Submit support tickets and get help from the MediStore team.
Submitting a ticket
Go to Support Center in the sidebar and click New Ticket. Enter a subject (brief description of your issue). Select a category: Billing, Technical, Feature Request, Bug Report, Account or Other. Select priority: Low, Medium, High or Urgent. Describe your issue in detail — include any error messages and the steps that led to the problem. Submit.
Response time
The MediStore support team typically responds within 24 hours for standard tickets. Urgent priority tickets are reviewed first. You receive an email notification when the support team replies.
Replying to a ticket
Open any active ticket to see the conversation thread. Type your reply and click Send Reply. You can add more information, share screenshots or answer questions from the support team. Tickets stay open until marked Resolved.
Ticket statuses
Open means the ticket has been submitted and is waiting for review. In Progress means the support team is working on it. Resolved means the issue has been fixed or answered. Closed means the ticket has been closed.