Clinical & PatientPlan: Clinic

Patient Feedback & Ratings

Collect star ratings per department, alert on negative reviews instantly

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Overview

After each visit, send a unique feedback link via WhatsApp. Patients rate 5 categories (1–5 stars each) and leave an optional written review without logging in. Ratings below 2 stars trigger an instant Socket.io alert to all admin devices. A doctor leaderboard ranks satisfaction scores monthly.

Standard Operating Workflow

Generate Link

Search patient, select appointment, set 7-day expiry. Unique feedback URL created.

WhatsApp Share

One-click opens pre-filled WhatsApp message with feedback link to patient.

Patient Rates

Patient opens link (no login), rates 5 categories, writes optional review, submits.

Negative Alert

Score ≤ 2 stars → real-time socket alert to all admin. Admin responds from dashboard.

Key Operational Benefits

No login required for patients — maximum completion rate

Negative feedback caught within seconds — not weeks later

Doctor leaderboard drives internal quality competition

Monthly trend chart shows overall service improvement

Real-World Healthcare Scenarios

Service Recovery

Patient submits 2-star review for long wait time. Admin receives alert in 10 seconds. Responds with apology and contact. Relationship saved before it becomes a public complaint.

Target Search Keywords

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Related System Modules

Appointment Management

Schedule, track, and complete patient appointments with visit notes

Patient Management

Complete patient profiles with allergy alerts, financial tracking, and medical history

Reports & Analytics

9 report types with date filters and Excel/PDF export