WhatsApp & SMS Broadcast
Targeted patient campaigns with 8 audience filters and personalized messages
Overview
Create targeted WhatsApp campaigns with 8 audience filter types: All Active Patients, By Medical Condition, Not Seen in X Days, By City, By Blood Group, Age Range, Outstanding Balance, and Insured Patients. Messages are personalized with variables ({name}, {storeName}, {city}) and preview shows the exact message per patient. 15+ built-in templates (Eid Mubarak, diabetes health tips, appointment reminders, etc.).
Standard Operating Workflow
Define Audience
Choose filter type (e.g. 'Not Seen in 30 Days'). Preview shows patient count and those without phones.
Write Message
Select template or write custom. Use variables: {name}, {storeName}, {city}. Live personalized preview.
Review & Send
Summary: 847 recipients. Create & Start Sending.
Sending Queue
Patient shown one at a time with pre-filled message. [Open in WhatsApp Web] → send → [✓ Sent] → next. Progress: 127/847.
Key Operational Benefits
Real-World Healthcare Scenarios
Ramadan Campaign
Admin creates 'Ramadan Mubarak' campaign → All Active Patients filter → 847 patients → template auto-fills with {name} and {storeName}. Campaign sent over 2 hours. Patient satisfaction messages returned.