Online Appointment Booking

What this page does

Patients do not need an EliteHMS login. They choose a doctor, date, and available time, then enter their name and phone number.

How to find this page

1. 1

   Sign in to EliteHMS

2. 2

   In the left menu, select Online Booking

Set up the booking page

1. Complete clinic information

On the Setup tab, check the clinic details:

• Booking URL (slug): The short name used in your public link, such as amjad-ullah. Use lowercase letters, numbers, and hyphens.
• Clinic Name, Tagline, Address, Phone: Enter the information patients should see.
• Allow same-day bookings: Turn this on if patients may book for today.
• Advance Booking (days): How many days ahead patients may book.
• Cancellation Window (hours): How long before the visit a patient must cancel.
• Confirmation Message Template: Edit the message shown after booking. Available placeholders are {patientName}, {doctor}, {date}, {time}, {clinic}, and {cancelLink}.

Select Save Settings after making changes.

2. Add doctors and schedules

1. 1

   Open the Doctors tab and select Add Doctor

2. 2

   Enter the doctor’s name

   And, where relevant, specialization, qualification, consultation fee, and short bio.

3. 3

   Set the days and time slots when the doctor accepts appointments

4. 4

   Choose Max Per Slot

   This controls how many patients can book the same time.

5. 5

   Keep Doctor is active selected

   The doctor appears on the public page only while it is selected.

3. Enable and share the page

1. 1

   Make sure the clinic details and doctor schedules are ready

2. 2

   Select Enable Booking

   The page status should change to Booking page is LIVE.

3. 3

   Find the public URL near the top of the page

   For example, https://app.elitehms.online/book/amjad-ullah

4. 4

   Select Copy to copy the link or Preview to check the public page

5. 5

   Share the link with patients

   Through a suitable channel, such as WhatsApp, your clinic’s website, or social media.

What patients do

On the public page, patients:

1. 1

   Choose a doctor

2. 2

   Select an available date and time

3. 3

   Enter their name and phone number

   These are required.

4. 4

   Choose an appointment type and optionally add notes

5. 5

   Submit the booking and view the confirmation details

Patients can use the cancellation link in their confirmation to cancel, subject to the cancellation window set by the clinic.

Tabs and booking counts

• Setup: Clinic details, booking rules, and confirmation message.
• Doctors: Doctors who appear on the public booking page and their schedules.
• Stats: Total bookings, bookings this month and today, upcoming bookings, cancellations, and booking success rate. It also provides options to copy or share the public link.

The top cards show Total Bookings, This Month, Upcoming, and Cancellations. Select Refresh to reload the page information.

Helpful definitions

• Public booking URL: A link patients can open without signing in.
• Slug: The clinic-specific part at the end of the booking link.
• Time slot: A bookable appointment time.
• Max per slot: The number of patients allowed to book one time slot.
• Cancellation window: The minimum notice required before a patient can cancel.

Before sharing the link